Terms & Conditions

Last updated: January 2025

Terms & Conditions – Indo Courier

By using Indo Courier's services, you agree to the following terms and conditions. Please read them carefully before booking.

1. Service Overview

Indo Courier provides international courier and cargo services from Delhi NCR to 200+ countries. We act as a third-party logistics service provider, working with carrier partners including DHL, FedEx, Aramex, and UPS.

2. Prohibited Items

The following items are strictly prohibited:

• Narcotics, drugs, and controlled substances
• Firearms, ammunition, and explosives
• Counterfeit currency or goods
• Live animals
• Hazardous materials and radioactive substances
• Items prohibited by destination country's customs

3. Rates & Charges

• Rates are based on actual or volumetric weight, whichever is higher
• GST @18% is applicable on all shipments
• Fuel surcharge may vary and is added to the base rate
• Remote area surcharge applies to non-standard locations
• Customs duties and taxes at destination are payable by the recipient

4. Liability

Indo Courier's liability is limited to the declared value of the shipment or ₹5,000 per kg, whichever is lower. We are not liable for:

• Customs delays beyond our control
• Force majeure events (natural disasters, strikes, etc.)
• Damage to fragile items without proper packaging
• Loss due to incorrect/incomplete address provided by sender

5. Customs & Documentation

The sender is responsible for providing accurate and complete customs documentation. Indo Courier assists with documentation preparation but is not responsible for customs issues arising from incorrect declarations.

6. Tracking

Tracking is available at tracking.indocourier.in. Estimated delivery times are indicative and not guaranteed due to potential customs or carrier delays.

7. Contact

Indo Courier – Courier & Cargo Services
Email: info@indocourier.in
Phone: +91-9999999991